Therapeutic Naturals LLC’s refund and returns policy is guaranteed for 30 days. If 30 days have passed since your purchase, we may not offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Therapeutic Naturals LLC has the right to accept or deny any product return requests for products that have been opened and this decision is solely up to Therapeutic Naturals LLC.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please send all return requests to:
Therapeutic Naturals LLC, PO Box 891, Corvallis, MT 59828
There are certain situations where partial refunds are granted on opened products and are at the discretion of Therapeutic Naturals LLC:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Please send all return requests to:
Therapeutic Naturals LLC, PO Box 891, Corvallis, MT 59828
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at therapeuticnaturalsllc@gmail.com
Discontinued items
Discontinued items priced lower than retail price cannot be refunded. All sales on Discontinued Items are final.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at therapeuticnaturalsllc@gmail.com and send your item to: Therapeutic Naturals LLC, PO Box 891, Corvallis, MT 59828
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Therapeutic Naturals LLC, PO Box 891, Corvallis, MT 59828.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping your original order to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at therapeuticnaturalsllc@gmail.com for questions related to refunds and returns.